Maximilain Scheffel

Led cross-functional teams in software development and UI/UX projects, ensuring successful delivery of solutions aligned with client strategic objectives.

Managed end-to-end project lifecycles, implementing robust project management methodologies to optimize workflows and enhance operational efficiency for financial clients.

Conducted in-depth business analysis to identify critical client needs, translating complex requirements into actionable technical specifications and strategic recommendations.

Drove the adoption of innovative technologies, improving system performance and user experience across diverse banking and insurance platforms.

Oversaw the full product lifecycle for key digital offerings, collaborating with engineering, marketing, and sales to define and execute product roadmaps.

Conducted comprehensive market research and competitive analysis, identifying emerging trends and informing product strategy to capture new market opportunities.

Defined and prioritized product features and backlogs, leading to enhanced user experience and increased platform engagement.

Analyzed product performance metrics and user feedback, iterating on features to optimize key performance indicators and achieve business growth objectives.

Delivered exceptional technical support and product demonstrations, consistently achieving high customer satisfaction scores through in-depth knowledge and problem-solving.

Diagnosed and resolved complex software and hardware issues for a diverse customer base, ensuring optimal device functionality and minimizing downtime.

Educated customers on Apple's product ecosystem and service offerings, contributing to increased sales and loyalty program participation.

Maintained up-to-date expertise on all Apple products and services, effectively communicating value propositions and enhancing the overall customer experience.